Shipping: Most of our items are custom made, we will make them when you
order them. Please keep this in mind when placing your order to make
sure you have your items in time for your event. Most items ship in 3-7
business days. Some items may take a little longer, this will be stated
on the item page. Please contact us if you have any questions. We will
be glad to accommodate a rush request if possible, extra shipping charges
may apply.
Our standard shipping charges are for the continental U.S. and Canada they are
as follows (items are shipped USPS First Class or Parcel, UPS ground, or by Fedex ground
delivery): Transit time for standard shipping is 3-6 business days, may be
more to Canada.
Purchase Amount Shipping
$ 0.00 - $12.50 $5.95
$12.51 - $20.00 $7.95
$30.01 - $90.00 $9.95
$90.01 - $120.00 $10.95
$120.01 - $150.00 $12.95
$150.01 - $200.00 $13.95
$200.01 and up $15.95
We also offer expedited (2-3 day) and express (1-3 day) shipping - charges will be stated in the shopping cart. These shipping times are after our processing time.
Our expedited shipping option ships via USPS priority mail - this shipping option is not available for all our products (specifically items that are drop shipped - not all our vendors offer priority mail shipping). If you choose this option and it is not available, we will contact you. The express option may ship via usps, fedex or ups, with either overnight or 2-3 day express options depending on your time frame. Express charges are estimates. If additional shipping charges are necessary, we will contact you.
Some of our items are heavier or oversized and carry additional shipping
fees which will show up in the shopping cart when you place your order.
Shipping outside continental US and International Orders:
Orders shipped outside the continental US will have actual shipping charges plus a small handling charge added to the order. If this amount increases your shipping costs by 50% or more, we will contact you with these amounts for your approval before processing your order.
Some shipments to Canada will have additional shipping fees. We
will try contact you to inform you of these additional fees. If we
cannot contact you, the above policy applies. If shipping is
increased by more than 50% your order will be delayed until we can
contact you.
Shipping times provided for International orders can vary. Items can be
detained at customs. This is something beyond our control, please order
with plenty of time. There may also be customs fees that are also
beyond our control.
Rush Orders: We will try to accommodate all rush requests
whenever possible. If your rushed order requires overnight or expedited
shipping, we charge actual shipping charges plus a small handling fee.
We will contact you with your new shipping charge prior to shipping your
product. We will contact you by sending you an updated invoice via email
or by phone if possible. In the event that the email address you provide
is incorrect and we cannot contact you by phone, we will adjust your
total and ship your order only if your new shipping charge doesn't
increase the amount of your original shipping charge by more than 50%.
Items with free shipping. Some of our items have free shipping. You will
see this information in the item's page. "Free shipping" items are
shipped via standard shipping which usually delivers in 3-7 business
days. If you would like to upgrade the
shipping method either choose the option in the shopping cart or let us know in the comments section at and we will contact you with your shipping
costs.
Returns:
We want to make sure you are happy with your purchase. If you contact us within 7 days of receipt of your items we can accept returns on most products upon approval (a restocking fee may apply). We have listed our returned policies below. Please contact us if you have any questions, we will try to work something out whenever possible.
Items that are personalized cannot be returned unless we made an error.
Items containing candy cannot be returned.
Items made to order, or customized cannot be returned (this includes soap and many favors).
We cannot accept returns on bath and body products.
Absolutely no returns after the event date.
Shipping charges on returned items: Shipping charges are the
customer's responsibility. The cost to ship the item back is the customer's
responsibility. You must contact us prior to making your return.
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| You can order online or call us toll free at: 1-800-611-3962 |
